I went to Best Buy to buy a Pixel 2 and it was strange

Technically Incorrect offers a somewhat disfigured take on a tech that’s taken over a lives.


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The home of sales objectivity?


Best Buy

When Google’s Pixel 2 and 2XL phones launched final week, we went to a Verizon store — Verizon has a disdainful understanding on a new phones — and had an unsatisfying experience.

The salesman seemed distant some-more encouraged to sell me a Samsung Galaxy S8 than to hearten about a Pixel 2.

After I’d created about my discuss with him, we perceived many reactions.

There were those who had endured identical practice in Verizon stores as customers.  

There was a Verizon store worker who explained, “Advertising might be complicated on a sole device since it is new, yet that’s usually to expostulate new consumer growth.”

He also insisted that a Pixel 2 XL was, in fact, improved than a Galaxy S8, even if he didn’t indispensably tell business that. Commission can be a absolute influence.

In hunt of sales objectivity
Still, an worker from an easterly seashore Best Buy wrote to me and tossed shade during conduit store employees who make commissions. He insisted that if we wanted loyal objectivity, we had to go to Best Buy.

“You’ve gotta go to a right place to get what you’re looking for. I’m not certain since conduit stores still exist, honestly,” he wrote.

So, being a deferential type, off we went to a Bay Area Best Buy on Friday, in hunt of this purported sales objectivity.

I looked around for a Pixel display. There was a Verizon area, yet all it had were Samsung phones, iPhones and prepaids. 

Yet a large electronic residence featured deals for a Pixel 2 and Pixel 2 XL.

I asked a salesman, who incited out to be a manager, possibly a store had any Pixel 2 phones. 

“One,” he said. 

He proceeded to transparent a sideboard underneath some computers, and he pulled out a Pixel 2 in a box. 

“We don’t have any 2XLs,” he said. “We’re offering them as quick as they come in.”

“But what about a shade issues?” we asked. (Some business say some Pixel 2XL phones have becloud screens, bluish screens and even shade burn.)

“There might have been a few, yet we don’t consider it’s a large deal,” he said, a hold dismissively.

I explained that we still had an iPhone 6, as Apple’s newer phones have been a small dull, and that we was deliberation something different.

“So that one is better? The S8 or a Pixel?” we pressed.

He leaned toward a Samsung. In fact, as we chatted, it seemed transparent he didn’t know that most about a Pixel 2 during all — a identical knowledge to a one I’d had during a Verizon store. 

I asked him possibly a behind of a phone was cosmetic (it isn’t), and he didn’t seem to know.

Indeed, there was zero he could tell me that done a Pixel mount out — other than that it was from Google. 

For me, though, doing a Pixel 2 but it being on a confidence wire (as it was during a Verizon store), done it feel some-more appealing than it had final week.

The manager explained that he owned both an iPhone 6 (for his personal life) and a Galaxy GS7 (his work phone). He elite a Galaxy, he said, since he could customize it and simply do some-more with it.

“The iPhone is a phone for dummies,” he said. “But my whole residence is Apple, so it fits in easier.”

Camera. Lights. Google.
I asked that camera was better, a GS8’s or a Pixel 2’s. After all, my co-worker Lynn La — who unequivocally is a fountain of objectivity — had reviewed a Pixel 2 as being “all about a camera,” and we was here to get a allegedly unprejudiced Best Buy verdict.

I was a small astounded by what happened next. The manager pulled out his phone and said, “Let’s see.” 

He Googled a comparison. As he did, he review out a specs of a dual cameras. 

It was all utterly entertaining. But afterwards he offering an discernment into since my analogous questions and my honesty to during slightest learn about a new phone might have been, for him, peculiar.

“Around here, people already know what phone they want,” he said. “They possibly travel in and ask for a new iPhone or a new Galaxy. They’re only not meddlesome in looking during a Sony Xperia or anything else.”

We’re all in a really slight ecosystems now, it seems. And we’re too distant left to spin back. That creates things harder for Google, a association that hasn’t enjoyed most hardware success.

He combined that a store had really few Pixel 2 phones since a series it was shipped was formed on how many Pixel, um 1, phones a store had sold. Which wasn’t many. He certified — with a sepulchral laugh, it contingency be pronounced — that a store hadn’t sole many iPhone 8 inclination either.

I contacted Best Buy for a corporate perspective of my knowledge and will update, should we hear.

The manager had no thought when a store would get some-more Pixel 2 or 2XL phones, or possibly there would be some for display. It does assistance when we can indeed hoop a phone yourself. The S8 phones on arrangement looked lovely.

“But if we wish one, we can get we one someday between subsequent Tuesday and Friday,” he offered. Ah.

His straightforwardness was refreshing.

When we asked about switching from iOS to Android, he conceded that perplexing to send song was “a pain in a ass.” He pronounced he wouldn’t do it himself since he had so most song on his iPhone. 

“So you’re stranded with iPhones?” 

“Yes,” he said.

“Which means you’ll be removing an iPhone X?”

“Hell no. we can consider of a lot improved things to spend $1,000 on.”

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