SAN FRANCISCO–(BUSINESS WIRE)–Nov 13, 2018–RingCentral, Inc. (NYSE:RNG), a heading provider of tellurian craving cloud communications and partnership solutions, currently announced during a annual user discussion ConnectCentral®, that it is adding synthetic comprehension (AI) enabled voice analytics to a industry-leading open platform. With some-more than 15,000 developers and 1,500 existent integrations, RingCentral is now partnering with Gong.io, ThetaLake and Velvetech to broach real-time and post-call voice analytics services to tellurian customers.
Gong.io, ThetaLake and Velvetech are partial of a RingCentral Connect Platform™ Partner Program (CP3). CP3 provides eccentric module vendors (ISVs) with a record and go-to-market resources required to maximize patron success. With RingCentral APIs, these premier partners have combined a extended array of integrated solutions to urge sales performance, sojourn compliant, and urge patron practice by implementing appurtenance training to brand actionable attributes within calls, messages and other forms of communications.
“The democratization of AI is fast apropos a reality,” pronounced David Lee, clamp president, product management, RingCentral. “By partnering with a flourishing ecosystem of AI companies and enabling them to precedence RingCentral open APIs to confederate with RingCentral cloud communications solutions, we are charity a business entrance to broader AI services. This allows them to constraint timely patron information and expostulate larger patron rendezvous and value.”
Real-time AI voice analytics services
Velvetech, a heading module growth height provider, is leveraging RingCentral’s open APIs to build a custom, real-time transcription resolution with appurtenance training capabilities from
. Together XSELL and Velvetech capacitate businesses to remove real-time insights that manager sales agents and expostulate softened sales performance.
“With a integrated energy of RingCentral, Velvetech and XSELL solutions, we have almost softened a sales productivity,” pronounced Doug Altschul, clamp president, patron knowledge during Insureon, a heading online provider of tiny business insurance. “The resolution relates appurtenance training to real-time transcriptions, formed on a opening of tip sales agents, and creates recommendations to other sales agents to promulgate with customers, ensuing in certain business outcomes. We could not have finished this but RingCentral and a open platform. This has given us a outrageous rival advantage and helped us grow a business.”
Post-call AI voice analytics services
Gong.io, a review comprehension height for sales teams, leverages RingCentral open APIs to rise a resolution that incorporates appurtenance training for sales teams to expostulate best practices and efficacy during scale.ThetaLake, a personality in correspondence for audio and video communications worked closely with RingCentral to capacitate businesses in rarely regulated industries such as financial services and word to repository audio recordings. This allows companies to approve with long-term regulatory requirements.
In further to a AI premier partners, RingCentral is announcing enhancements to a partner integrations with Box and Google. These enhancements include:
Box: RingCentral Archiver with Box allows users to repository pivotal RingCentral communications information such as SMS, fax, voicemails and call recordings automatically to their Box account. Once in Box, RingCentral information can be extended with synthetic comprehension using
Google: With a local Google Calendar Add-on, users can now select RingCentral for both audio and video job creation it easier for business to report a assembly or discussion call but carrying to toggle between applications
The RingCentral Connect Platform™ Partner Program (CP3) empowers ISVs to precedence partnership in their frequently used business workflows. With this program, ISVs accept a accumulation of go-to-market support by 3 opposite tiers, that embody Authorized, Premier, and Elite. All partners accept developer support resources and their apps are showcased in a RingCentral App Gallery. To review some-more about other RingCentral AI partners click here.
RingCentral, Inc. (NYSE: RNG) is a heading provider of tellurian craving cloud communications and partnership solutions. More stretchable and cost-effective than bequest on-premises systems, RingCentral empowers complicated mobile and distributed workforces to communicate, collaborate, and bond from any location, on any device and around any mode. RingCentral provides one voice, video, group messaging and collaboration, conferencing, online meetings, digital patron rendezvous and integrated hit core solutions for enterprises globally. RingCentral’s open height integrates with heading business apps and enables business to simply customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around a world.
©2018 RingCentral, Inc. All rights reserved. ConnectCentral, RingCentral and a RingCentral trademark are trademarks of RingCentral, Inc.
View source chronicle on businesswire.com:https://www.businesswire.com/news/home/20181113005496/en/
CONTACT: RingCentral, Inc.
Jyotsna Grover, (415) 917-7411
KEYWORD: UNITED KINGDOM UNITED STATES EUROPE NORTH AMERICA CALIFORNIA
INDUSTRY KEYWORD: TECHNOLOGY INTERNET SOFTWARE AUDIO/VIDEO VOIP
SOURCE: RingCentral, Inc.
Copyright Business Wire 2018.
PUB: 11/13/2018 08:00 AM/DISC: 11/13/2018 08:01 AM