NOTICE: We’ve combined an repository of all vital developments associated to a Samsung Galaxy S10 lineup. We are invariably updating that page with latest S10e/S10/S10+ news so that we don’t need to hunt for information associated to a device on daily basis. Head here to entrance that page.
Reserving a $1,000 tool before recover and removing your hands on it progressing than many of a universe – we can’t repudiate all these thrills in this adventure. In a USA, Samsung indeed gave a consumers a probability to pre-order a Galaxy S10 dual weeks before a sell availability.
While a reservation can be finished directly from Samsung, vital carriers like Sprint partnered with a Korean tech hulk to give additional deals for their customers. However, Sprint branded Galaxy S10 models are tormented with LTE/data tie issues since a inception.
The conduit attempted to correct a glitches with dual uninterrupted OTA updates. As a matter of fact, they became a initial US conduit to hurl out Mar and April confidence rags in this process.
However, a conditions hardly changed after these program updates. Although some users reportedly got behind mobile reception, though information over LTE was hardly serviceable for them.
Before rolling out a Apr refurbish (ASD5), Sprint concurred that some Galaxy S10 units competence be over correct around program update. In that case, a users should opt for RMA.
If a device usually stays in permanent Voice and/or Data loss, updating a program will not help. There is no troubleshooting workaround to correct this.
If we have a device that is in permanent Voice/Data loss, you will need to sell a device per normal policies.
We stumbled on a series of deceptive central statements, like segregating unblushing Galaxy S10 units around a newest refurbish or a probability of another turn of bugfix OTA update. Nevertheless, Sprint has now shared another central believe bottom essay about a issue.
Noticeably, they have seconded a explain about pulling surety measures in updates:
Software chronicle ASC8 was expelled on 3/27/19 to residence this concern. It enclosed a medicine fix, that means non-impacted inclination that implement ASC8 should equivocate a bad experience.
However, a conduit has also concurred a existence of inadequate inclination that can’t be serviced by small program updates. Replacement is a usually approach out.
For those Sprint customers, who are still influenced by bad LTE coverage/roaming issues/data tie bugs after updates, a conduit is now job for a full fledged product remember expostulate to reinstate a inadequate models.
The conditions are as follows:
Pre 14 days – a Store Sales group will sell to new as store member do not have refurbsrecs to use and it’s partial of a Sprint Satisfaction Guarantee (SSG)
Post 14-day – Asurion technicians will yield replacements. If no refurbsrecons are available, afterwards a preference will default to new.
The business do not need to spend a nickel if they go by Sprint Complete service. Otherwise they can also relief paid use or hit with Samsung.
Customers with Sprint Complete (SC) will not be charged a FEE for this sell as prolonged as there is no justification of glass or earthy repairs to a handset.
Customers though SC will be assessed a $75 price or can work with Samsung for a make guaranty solution.
Users fast beheld a similarities between a bug reports opposite devices, though they were told that a “root means is different”.
Sprint issued a apart KB article, acknowledging a S8 LTE issues after Pie update. They also paused a sold refurbish rollout indefinitely.
Sprint and Samsung are questioning complaints that some inclination in a Galaxy S8 family are incompetent to bond to LTE following a DSC1 (Android Pie) update. For now, a program refurbish has been placed on reason and can't be downloaded. The program refurbish will be expelled once some-more when a issues with it have been corrected.
Affected inclination should still have entrance to 3G and WIFI for data. Sprint and Samsung are putting a high priority on solution this emanate though we don’t now have an approaching date of resolution.
The Galaxy and Note lineup share a common program base, so a Note 8 Pie refurbish (N950USQU5DSC1) should be pulled behind as well.
You dodged a bullet! The Pie refurbish once commissioned killed LTE. It has been pulled until a correct is determined.
Unsurprisingly, Sprint Support continues to console users with deceptive replies:
Hey! Thanks for reaching out to us. Once we accept it from a manufacturer, we exam it and afterwards we recover it. We don’t have a time support for this. However, we could accept a presentation once it is accessible for we to make a updates on your device. – EH
— Sprint Care (@sprintcare) April 19, 2019
Don’t we consider a whole conduit contrast and acceptance thing is a joke?
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